SSCC Help Desk

Contacting the Help Desk

Email: helpdesk@ssc.wisc.edu (If you send email to the Help Desk using a non-UW email address, please be sure to include your name or SSCC user name so we know who you are.)

Phone: 262-9917 (has voice mail for leaving messages after hours)

Walk-in: Stop by 4226 Sewell Social Sciences Building and look for the yellow SSCC Consultant or red Stat Consultant sign

Help Desk Hours

Monday - Friday

9:00 - 12:00

12:00 - 1:00 Closed for Lunch

1:00 - 4:00

Common problems

After Hours

You are welcome to send email or voicemail to the Help Desk when it is closed, and your message will be addressed as soon as the Help Desk opens again. Use the Emergency Contact Form to report system or network outages after hours (other issues will be addressed when the Help Desk reopens).

Services

The SSCC Help Desk is your primary point of contact with SSCC staff. If the consultant on duty cannot answer your question immediately, he or she will refer it to someone who can. Please do not send questions or requests for help to individual staff members: if they happen to be out of the office, your message may go unread for some time. Please see our software database and policies for information about what software and hardware the SSCC supports.

For problems with the printers in the computer labs, such as running out of paper or toner, please speak with the student lab monitor or contact the Help Desk if one is not available.