SSCC Software Support Policy

This page contains lists of Windows and Linux software that SSCC supports. For each of the software products appearing on the list, we indicate the level of support we can offer. These levels are to be interpreted as follows:

Full support

SSCC staff will explore all known resources in attempting to provide users with answers to questions they may have on the product or to fix a problem that occurs when using it. The search for an answer will have a high priority although there can be no assurance that a solution will always be found.

In order for software to fall in this category:

  • There must be a high level of expertise among SSCC staff on the software.
  • The software must be either commercially available with a reliable technical support service from the vendor or the software must be Public Domain software that is widely distributed and has sources of support such as electronic mail lists and web pages.
  • It must be heavily used software by SSCC members.

Note that support for Public Domain software can never be as reliable as that for commercial software.

Limited support

SSCC staff will make reasonable efforts to answer questions or resolve problems with the product. However, if more extensive research proves necessary, it will take on a secondary priority.

In order for software to fall in this category:

  • There must be at least a limited level of expertise among SSCC staff on the software.
  • The software must be either commercially available (not necessarily with a reliable technical support service) or the software must be Public Domain software that is widely distributed and has sources of support such as electronic mailing lists and web pages.

Minimal support

The product is made available to users but computing staff cannot do much other than reasonably assure its basic functioning. If problems arise or there are questions on its use which cannot be resolved immediately, little more can be undertaken than making recourse to available documentation sources.

This category is reserved for noncommercial software, commercial software that is no longer renewed but kept installed until future operating system upgrades causes it to fail, software for which there is little user demand, and software for which there is no expertise among SSCC staff.

If a software product does not appear on the list, then the software is unsupported and no help can be provided for it by SSCC staff.

Users should always address questions on these products to SSCC Help Desk. The Help Desk will guarantee that any support issue brought to its attention will be handled, according to the level of support designated for the product, by the most appropriate computing staff member, and that the user will be kept informed as processing continues and/or is concluded. The Help Desk can make no guarantee at all for dealing with any request which is not passed through the Help Desk.

This list certainly can be modified as circumstances warrant, particularly when trends show that particular products are becoming more, or less important within the agencies the SSCC supports. It should be clear that additions to the list and increased support levels need be balanced with removals or reduced support levels of other software. As well, most changes at the full and limited support levels will involve longer-term planning as they generally require significant lead times for staff training.

Supported Software List

The lists below represent the supported software for Windows Terminal Server, Lab Computers, and Linux. Unless otherwise listed, commands that are part of the operating system and widely used (like SSH and COMPRESS) are fully supported.

The software listed below is not always available on each computer. Users should use the soft command or the software web page to check software availability.

Winstat

Software Support Level
AccessLimited
Adobe ReaderFull
ArcGISMinimal
ATLAS.tiMinimal
EndnoteMinimal
ExcelLimited
GhostscriptMinimal
GhostviewMinimal
Google ChromeLimited
HLMLimited
Internet ExplorerFull
IrfanViewMinimal
IZArcLimited
Latent GoldMinimal
Latent GOLD ServerMinimal
LisrelMinimal
MathematicaMinimal
MatlabLimited
MiKTeXMinimal
MLwiNMinimal
MPlusFull
NVivoLimited
OpenBUGSMinimal
OutlookLimited
PowerPointLimited
RFull
SASFull
Scientific WordMinimal
SecureCRTFull
SecureFXFull
SmartDrawMinimal
SPSSFull
StataFull
Stat/TransferFull
TexmakerMinimal
TextPadFull
ThunderbirdFull
WinBUGSMinimal
WordLimited
XWin32Full

Lab Computers

Software Support Level
AccessLimited
Adobe Acrobat ProfessionalMinimal
Adobe DesignMinimal
Adobe IllustratorMinimal
Adobe PhotoshopMinimal
Adobe ReaderFull
AmosMinimal
ArcGISMinimal
DreamweaverLimited
ExcelLimited
GeoDaMinimal
GhostscriptMinimal
GhostviewMinimal
Google ChromeLimited
HLMLimited
ImgBurnMinimal
InfraRecorderMinimal
Internet ExplorerFull
IrfanViewMinimal
IZArcLimited
MathematicaMinimal
MatlabLimited
MiKTeXMinimal
Net Support SchoolMinimal
NVivoLimited
OutlookLimited
PowerPointLimited
RFull
Scientific WordMinimal
SecureCRTFull
SecureFXFull
SPSSFull
StataFull
Stat/TransferFull
TexmakerMinimal
TextPadFull
VLCMinimal
WordLimited
XWin32Full

Linux

Software Support Level
Adobe ReaderFull
AMLMinimal
BUGSMinimal
C/C++ (gcc32/g++32)Minimal
C/C++ (gcc/g++)Minimal
ctmMinimal
emacsLimited
FortranMinimal
Fortran77Minimal
GhostscriptMinimal
GhostviewMinimal
HLMLimited
latexMinimal
LyXMinimal
MatlabLimited
OctaveMinimal
OpenBUGSMinimal
PineLimited
RFull
SASFull
SFTPFull
SPSSFull
StataFull
Stat/TransferFull
texMinimal
tpuLimited