Contacting the Help Desk

Email: helpdesk@ssc.wisc.edu

Phone: 262-9917 (has voice mail for leaving messages after hours)

Walk-in: Stop by 4226 Sewell Social Sciences Building and look for the yellow SSCC Consultant or red Stat Consultant sign

Hours

	Monday-Thursday				Friday
8:00	Sandra Wald 4226I General Help				Caitlin Tefft 4226G General Help
9:00
10:00
11:00
12:00
1:00	Caitlin Tefft 4226G General Help		Doug Hemken 4226H - Statistical Help		Doug Hemken 4226H - General and Statistical Help
2:00			Russell Dimond 4226B Statistical Help		Russell Dimond 4226B General and Statistical Help
3:00	Sandra Wald 4226I - General Help

Services

The SSCC Help Desk is your primary point of contact with SSCC staff. If the consultant on duty cannot answer your question immediately, he or she will refer it to someone who can. Please do not send questions or requests for help to individual staff members: if they happen to be out of the office, your message may go unread for some time. Please see our Policies page for information about what software and hardware the help desk supports.

For problems with the printers in the computer labs, such as running out of paper or toner, please call the lab monitor at 263-4814.

The SSCC has a voice mail box for reporting system and network failures during weekends and evening hours when staff and lab monitors are not in the building. Dial 657-2119 to report problems. After you leave a message, an on-call staff person will be paged automatically. This system is for reporting after-hours emergencies and failures only. It is not an extension of the SSCC's consulting service.