Contacting the Help Desk
Email: helpdesk@ssc.wisc.edu (If you send email to the Help Desk using a non-UW email address, please be sure to include your name or SSCC user name so we know who you are.)
Phone: 262-9917 (has voice mail for leaving messages after hours)
Walk-in: Stop by 4226 Sewell Social Sciences Building and look for the yellow SSCC Consultant or red Stat Consultant sign
General Help Desk Hours
| Monday - Friday | |
|---|---|
| 8:00 - 12:00 | Sandra Wald 4226H |
| 12:00 - 1:00 | |
| 1:00 - 2:00 | Sandra Wald 4226H |
| 2:00 - 4:00 | Caitlin Tefft 4226G |
Statistical Software Consulting Hours
| Monday - Friday | |
|---|---|
| 1:00 - 2:00 | Doug Hemken 4226I |
| 2:00 - 4:00 | Russell Dimond 4226B |
You can also make appointments online to meet with them outside of regular consulting hours:
During regular consulting hours Doug and Russell will answer questions about any statistical software the SSCC supports. But for purposes of scheduling appointments the following chart lists the areas in which they are most knowledgable:
| If your question is about... | Make your appointment with... |
|---|---|
| Stata | Russell |
| R | Doug |
| SAS | Either |
| SPSS | Doug |
| Multiple Imputation | Russell |
During regular drop-in consulting hours, if others are waiting we may invite you to make an appointment if we cannot completely answer your question after 20-30 minutes. This will allow us to help as many people as possible.
Common problems
- Forgotten your SSCC password? Reset it here.
- Wondering how to log into Winstat? See Using Winstat
- Problems using Winstat? See Winstat Solutions: MacOS 10.5 or Earlier or Winstat Solutions: Starting a Winstat Session
- Question about statistical computing? Check our Statistical Computing Knowledge Base
- Other questions about how to use SSCC resources? Try the general SSCC Knowledge Base
Services
For most SSCC members the SSCC Help Desk is your primary point of contact with SSCC staff. If the consultant on duty cannot answer your question immediately, he or she will refer it to someone who can. Please do not send questions or requests for help to individual staff members: if they happen to be out of the office, your message may go unread for some time. Please see our software database and policies for information about what software and hardware the SSCC supports.
For SSCC members from the School of Education and WCER, your local technical staff are your primary source of computing support, including for problems using Winstat. Please contact the MERIT Help Desk or WCER Technical Services for assistance. The exception is questions about using statistical software, for which you are welcome to contact the SSCC Help Desk directly.
For problems with the printers in the computer labs, such as running out of paper or toner, please speak with the student lab monitor or contact the Help Desk if one is not available.
The SSCC has a voice mail box for reporting system and network failures during weekends and evening hours when staff and lab monitors are not in the building. Dial 376-4572 to report problems. After you leave a message, an on-call staff person will be paged automatically. This system is for reporting after-hours emergencies and failures only. It is not an extension of the SSCC's consulting service.
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