SSCC Help Desk

Contacting the Help Desk

Email: helpdesk@ssc.wisc.edu (If you send email to the Help Desk using a non-UW email address, please be sure to include your name or SSCC user name so we know who you are.)

Phone: 262-9917 (has voice mail for leaving messages after hours)

Walk-in: Stop by 4226 Sewell Social Sciences Building and look for the yellow SSCC Consultant or red Stat Consultant sign

Help Desk Hours

  Monday - Friday
9:00 - 12:00 Oliver Giramma
4226H
12:00 - 1:00
1:00 - 4:00 Caitlin Tefft
4226G

Common problems

Services

The SSCC Help Desk is your primary point of contact with SSCC staff. If the consultant on duty cannot answer your question immediately, he or she will refer it to someone who can. Please do not send questions or requests for help to individual staff members: if they happen to be out of the office, your message may go unread for some time. Please see our software database and policies for information about what software and hardware the SSCC supports.

For problems with the printers in the computer labs, such as running out of paper or toner, please speak with the student lab monitor or contact the Help Desk if one is not available.

The SSCC has a voice mail box for reporting system and network failures during weekends and evening hours when staff and lab monitors are not in the building. Dial 376-4572 to report problems. After you leave a message, an on-call staff person will be paged automatically. This system is for reporting after-hours emergencies and failures only. It is not an extension of the SSCC's consulting service.