The SSCC Consultant is available to help anyone with an SSCC account.

Consultant email: consult@ssc.wisc.edu

Consultant Phone: 262-9917 (has voice mail for leaving messages when no consultant is on duty)

	Monday-Thursday				Friday
8:00	Sandra Wald 4226I General Help				Caitlin Tefft 4226G General Help
9:00
10:00
11:00
12:00
1:00	Caitlin Tefft 4226G General Help		Doug Hemken 4226H - Statistical Help		Doug Hemken 4226H - General and Statistical Help
2:00			Russell Dimond 4226B Statistical Help		Russell Dimond 4226B General and Statistical Help
3:00	Sandra Wald 4226I - General Help

Please contact the consultant about new issues rather than contacting SSCC staff directly. This would only slow down the time it takes to solve the problem because all problems are tracked through the consultant. In addition messages sent to staff may go unread if they are out of the office. Please see our Policies page for information about what software and hardware the consultant supports.

For problems with the printers in the computer labs, such as running out of paper or toner, please call the lab operator at 263-4814.

The SSCC has a voice mail box for reporting system and network failures during weekends and evening hours when staff or operators are not in the building. Dial 657-2119 to report problems. After you leave a message, an on-call staff person will be paged automatically. This system is for reporting after-hours emergencies and failures only. It is not an extension of the SSCC's consulting service.