Contacting
the SSCC Consultant
The SSCC Consultant is available to help anyone
with an SSCC account.
Consultant email: consult@ssc.wisc.edu
Consultant Phone: 262-9917
(has voice mail for leaving messages when no consultant
is on duty)
| Day |
Time |
Office |
Consultant |
Questions |
| Monday-Thursday |
8-12 |
4226I |
Sandra Wald |
General |
| 1-2 |
4226H |
Doug Hemken |
General, Statistical Software |
| 2-4 |
4226G |
Russell Dimond |
General, Statistical Software |
| Friday |
8-12 |
4226B |
Ann Lewis |
General |
| 1-2 |
4226H |
Doug Hemken |
General, Statistical Software |
| 2-4 |
4226G |
Russell Dimond |
General, Statistical Software |
Please contact the consultant about new issues
rather than contacting SSCC staff directly. This
would only slow down the time it takes to solve
the problem because all problems are tracked through
the consultant. In addition messages sent to staff
may go unread if they are out of the office. Please
see our Policies page
for information about what software and hardware
the consultant supports.
For problems with the printers in the computer
labs, such as running out of paper or toner, please
call the lab operator at 263-4814.
The SSCC has a voice mail box for reporting system
and network failures during weekends and evening
hours when staff or operators are not in the building.
Dial 657-2119 to report problems. After you leave
a message, an on-call staff person will be paged
automatically. This system is for reporting after-hours
emergencies and failures only. It is not an extension
of the SSCC's consulting service.
|
